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If you got the icon but not the border it's because you got to silver in one queue (ranked teams or ranked solo/duo) which means you get the border in normals/arams and wherever you placed silver, but not on the other queue. I don't know how this works with dynamic queue, so it could be that.
The last option is that you got to silver in ranked teams but you didn't win 10 games. You had to WIN at least 10 games with your team to get the rewards, otherwise you get nothing :/
Now if any of the above are the case you should contact support (search "support league of legends" in google, I'm from my cellphone so it'd be a pain to look it up) and submit a ticket.