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Having issues Verifying Summoner Name and...

Creator: TruckDriver March 19, 2022 4:36pm
TruckDriver
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Permalink | Quote | PM | +Rep March 19, 2022 4:36pm | Report
Hi everyone,

In need of some help here,

Currently trying to verify my Summoner Name and Connect my Mobafire companion to my twitch.

Whenever I try to verify my companion it says verification failed, although I am copying and pasting my code properly (I think).

Not seeing any summoner icon pop up for verifying summoner name, therefore can't match it on the client. and I keep getting errors saying the following:

Your summoner or region details were invalid, please check them and try again.
Error: The username or region was invalid. Check them or try again later.

Summoner Name is: Truck Driver

Region: North America

Would appreciate any help with this! Thank you so much :)
Hades4u
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Permalink | Quote | PM | +Rep March 21, 2022 1:57am | Report
Hey @ TruckDriver!

For the Twitch companion - have you followed all the steps in our tutorial?

For the Summoner Verification - I believe there's a bug with the system that prevents verification, I'll try to find out and let you know as soon as I can!
TruckDriver
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Hi Hades4u,

Thank you for the help, I believe I have followed every step but still having issues. I have confirmed its the correct twitch link, as well as regenerated the token and copy pasted it properly to configure. I keep getting the message "Verification failed. Please check key or contact Support@MOBAfire.com. I can send an e-email to them if you are unable to help!

In terms of the verification it just worked for me so no worries on that front :)
Hades4u
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Hey @ TruckDriver!

We've deployed a fix last night for the verification bug, glad to know it worked! 😁

Can you try removing the app from your browser and then resetting your Twitch Token in your profile's settings? Make sure to click on 'Update' after resetting your token. Trying to repeat the process from the first step might resolve the issue.

Let me know if it still doesn't work!
TruckDriver
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Permalink | Quote | PM | +Rep March 22, 2022 6:57am | Report
Hi Hades,

Unfortunately still experiencing the same issues after following your steps :(
Hades4u
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Hey @ TruckDriver!

I'll check in with our team to see what we can find out. Unfortunately we haven't received any other reports lately about the app not working. 😢

I'll let you know once I have more news, apologies for the inconvenience!
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Appreciate your help :) I'll keep trying regardless!

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