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Summoner Verification Process → No Icon &...

Creator: Shewapa Dapa December 30, 2021 2:56pm
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Shewapa Dapa
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Hi, looking to verify my account however, I keep running into 2 errors.

"Your summoner or region details were invalid, please check them and try again"
I did recently change my summoner name in game so this may attribute to it?

The other error is, "You must change your account's summoner Icon to the one above and hit verify" however there is no summoner icon to see.
Hades4u
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Hey @ Shewapa Dapa!

You can verify your account by using your summoner name and region. If you cannot see the required icon, please try another browser (e.g. Google Chrome, Firefox, Opera) or an incognito tab.

Let me know if you need any help!
Shewapa Dapa
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Hi

I have already tried multiple browsers and none of them are showing the required icon for me.
Hades4u
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Hey again @ Shewapa Dapa and Happy New Year!

Can you please also try an incognito tab and let me know if that works?
Shewapa Dapa
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Incognito doesn't work either.
Hades4u
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Hey @ Shewapa Dapa!

Can you please let me know what browsers you've tried so far and any plugins you're using?
Shewapa Dapa
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Chrome, firefox, edge, explorer, safari, opera

All plugins are disabled, tried with them removed but still doesn't work
Hades4u
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Hey @ Shewapa Dapa!

Sorry for taking a while to get back to you - we'll look into this issue and try to verify your account ourselves. I'll let you know when we have news!
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Hey @ Shewapa Dapa!

You're trying to verify Shewapa Dapa on NA, but is your name by any chance JungDapa? We've tried searching for Shewapa Dapa but we couldn't find an account with that name.
Shewapa Dapa
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Hi,

Yeah it is, I tried putting in JungDapa but it kept automatically switching back to Shewapa Dapa
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