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Help, I can't load!

Creator: Matt July 5, 2011 4:02pm

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Dec 8th, 2009
Permalink | Quote | PM | +Rep July 5, 2011 4:02pm | Report
While this may seem like an odd topic (how are you reading it if you can't.... never mind), it has come up several times now from different people.

A common problem has turned out to be a bad network card driver. Most users got the driver through Windows Update, for a Realtek Network card. The bugged driver causes issues with some websites, including MOBAFire. Rolling back the driver fixed the issue in these cases. Alternatively, you can go to the manufacturer to get the latest (or an older) driver and try that. You can read more about this issue in this thread.

If that did not help, here are a number of steps you can take to try to isolate exactly where the problem is in your case.

  • Try various different browsers to see if it's isolated to one browser (IE, Firefox, Chrome, Opera, Safari).
  • Try disabling all your browser plugins to see if it's isolated to one plugin.
  • If the site worked before and suddenly stopped, try to recall any recent changes you made to your system or network that might be causing issues.
  • Make sure you don't have any security, anti-virus, anti-spyware, browser plugins or other such software/network security that might be preventing you from accessing the site (particularly at an office, school or other public place).
  • Try running a traceroute to see if there is a problem somewhere in between you and us (your ISP, a major internet hub, our host).
  • Try other computers on the same network to see if it's isolated to your hardware.
  • Try connecting to the site through a web proxy, which can help to get around certain network/ISP restrictions.
  • Reboot in safe mode with networking and try loading the site, to see if there was any software causing problems.
  • Ask friends that live near you to try the site to see if it's isolated to your geographic location.
  • Try using the same computer (if it's portable) on another network to see if it's isolated to your network.
  • Try bypassing the router and connecting directly to your hub to see if it's isolated to your router.
  • If you are savvy enough, try using a bootable Linux OS (burn to disc or from USB) and see if the site loads from there, to see if the problem is isolated to your Windows installation/configuration.

If you cannot find the issue on your own, you should create a new support thread and explain what you've tried so far, and what exactly happens when the site fails to load (error message, timeout, blank page, etc...) and we'll try our best to help you out!

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