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New Refund Feature Available Now

Creator: Mowen
September 20, 2012 3:40pm
13 posts page 1 of 2 Forums » News & Patch Notes » New Refund Feature Available Now
Permalink | Quote | PM | +Rep | Commend by Mowen » September 20, 2012 3:40pm | Report



Our new self-service refunds on champions and skins are now available in the League of Legends Store. In lieu of emailing Player Support and having to wait for a reply, each account now has three refund credits available over the course of its lifetime. The next time you misclick, suffer from a moment of mistaken identity, or come down with a terrible case of buyer’s remorse, you can cash in one of your credits for a no-questions -asked refund.

Here’s how refunding a champion or skin works:

  • Visit the Purchases tab of the League of Legends Store
  • On the far right under Action, select the Refund button
  • When the popup appears, confirm that you want to spend one of your three allotted credits
  • Enjoy your refund

Now, there are a few limitations on how you can use your self-service refunds. You’ll find all the caveats, addendums, and fine print outlined below:

  • You only get three refunds per account, per lifetime
  • You can only refund skins and champions, not runes, boosts, or bundles
  • We can only refund a purchase that you’ve made in the last 90 days, so no hocking last year’s promotional skins back to us!
  • If you own a champion and some of their skins, you need to return the skins before you can get a refund on the champion

For instructions on how to use the new self-service refund feature, click here.

For Frequently Asked Questions, click here.

So there you have it, summoners. The next time you find yourself in dire need of an instant refund, we’ve got you covered. We’ll see you all out there on the Fields of Justice.


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A nice function. I'm guessing they're going to start asking us to use this function if we buy a skin that goes on sale right after you buy it.
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Permalink | Quote | PM | +Rep | Commend by CasterMaster » September 20, 2012 4:24pm | Report
This is actually really good.

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Permalink | Quote | PM | +Rep | Commend by A Chubby Baby » September 21, 2012 3:52am | Report
finally~~~
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Permalink | Quote | PM | +Rep | Commend by Sept » September 21, 2012 4:38am | Report
Nicee wish it wasnt limited to 3 times
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Permalink | Quote | PM | +Rep | Commend by LoneWolfDX » September 23, 2012 5:41am | Report
it should be 3 pe month at least
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Permalink | Quote | PM | +Rep | Commend by Thalia Kael » September 23, 2012 9:58am | Report
This is not that great. Ive been playing LoL for about 2 years, and back then the skins were usually things like recolors. Now, for the same price as those skins, theyre releasing skins that change the whole model of the character and the animations of their abilities. We should be able to refund old skins too, because i find it a little unfair that we paid the same price for what are "inferior" skins than the ones that there are today.
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Permalink | Quote | PM | +Rep | Commend by Joxuu » September 24, 2012 4:42am | Report
Time to refund Diana

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Permalink | Quote | PM | +Rep | Commend by acstasy » September 24, 2012 5:32am | Report
If u buy a champ with a skin in a bundle then u'll have to use 2 credits just to refund him/her... 3 is definitely not enough esp for those with skins. Why not just refund the champ without the need to refund the skin first?
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Permalink | Quote | PM | +Rep | Commend by miguelituh » September 25, 2012 11:53am | Report
why only 3? -_-
not sayin' it's bad but god..
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Permalink | Quote | PM | +Rep | Commend by DillButt64 » September 25, 2012 1:13pm | Report
because if it was more than 3 like say 20 or anything high like that people would buy one 6300 champion not like it return it buy another not like it return it buy another not like it etc. 3 is a good number for the amount of champions they have and the fact they have 10 champions free every week
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