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have prime but no benefits

Creator: I Am Goliath July 25, 2017 12:11am
I Am Goliath
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Permalink | Quote | PM | +Rep July 25, 2017 12:11am | Report
So basically I have prime but I stopped the auto renew thing because I haven't been getting the benefits like the stream link. When I canceled it still said I'd have the benefits until the prime thing runs out it just won't renew but I haven't been getting anything.
PsiGuard
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Permalink | Quote | PM | +Rep July 25, 2017 3:10pm | Report
Do you currently have access to the Prime Members Lodge subforum? If not, have you ever had access to that forum, to your knowledge?

Some Prime features like in-guide stream embedding require you to set up or enable them through your profile settings. Go to Edit Profile and then click the Prime Settings tab to find those settings.

If you set up your embedded stream properly but it still wasn't working, please let me know. We'll make sure you get the features you paid for.
Thanks to Fatelblade for the sig!
I Am Goliath
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Permalink | Quote | PM | +Rep July 26, 2017 12:57am | Report
I think I use to have access to it, it doesn't let me go there now. As for the stream exposure thing I had that set up right and it was working up until it renewed, it renewed on the 22nd but none of the benefits have been working since then.
Mowen
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Permalink | Quote | PM | +Rep July 26, 2017 12:39pm | Report
@ I Am Goliath I've manually fixed your Prime time so your Prime features should be working now. I've also given you a bonus month of Prime for the hassle, sorry about that!

Let us know if you're still having any issues!
Thanks to Minho for my sig!

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