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Can't verify new profile

Creator: Elexias July 5, 2016 11:03am
Forums Site Support Can't verify new profile
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Elexias
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Permalink | Quote | PM | +Rep July 5, 2016 11:03am | Report
Hello, I need help, I did rename my rune page and mastery to name as I got secret code, but I can't verify it for 12 hours already when I keep trying to verify it doesn't allow me it says that mastery name is wrong.. blah blah.. My main acc got banned and this is second acc which is ranked higher than my banned acc ( as my rank got deducted). I need update soon :D
PsiGuard
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Permalink | Quote | PM | +Rep July 5, 2016 1:04pm | Report
Looking into this, thanks for letting us know. I'll get back to you as soon as I know more.
Thanks to Janitsu for the sig!
Elexias
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Permalink | Quote | PM | +Rep July 7, 2016 2:13pm | Report
Just to add that I've been trying to verify profile every day since than, it doesn't work yet (Like Moba is not recognising update).
PsiGuard
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Permalink | Quote | PM | +Rep July 8, 2016 11:17am | Report
Yep, we can't say for sure yet but it looks like it might be a problem with our system not handling special characters correctly. A developer is working on the problem.
Thanks to Hoppermh for the sig!
Re4XN
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Permalink | Quote | PM | +Rep July 14, 2016 10:17am | Report
Apparently, my account is stuck at Silver V and refuses to update. I am not able to verify it either.
☠ Ziggs Guide \\ Pantheon Guide \\ Dr.Mundo Guide ☠
Re4XN
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Permalink | Quote | PM | +Rep July 14, 2016 11:41am | Report
Figured out why it wasn't working for me. My MobaFire name did not match my Summoner name. ALSO, I had to rename BOTH a Rune page and a Mastery page for it to work.
☠ Ziggs Guide \\ Pantheon Guide \\ Dr.Mundo Guide ☠
Elexias
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Permalink | Quote | PM | +Rep August 22, 2016 11:28pm | Report
It's more than 1 month past and I didn't get answer yet, may I get it done manually or something....
PsiGuard
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Permalink | Quote | PM | +Rep August 23, 2016 4:43pm | Report
I'll check back to see if there's been progress on this, sorry for the delay (and thanks for the reminder).
Thanks to Fatelblade for the sig!
Elexias
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Permalink | Quote | PM | +Rep September 3, 2016 2:03am | Report
It's been again >10 days and still no answer, I guess site owners are not interested in this site at all.
FatelBlade
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Permalink | Quote | PM | +Rep September 3, 2016 11:16pm | Report
Yeah the development team on this website has no contact with the rest of the website nowadays.
Thanks to jhoijhoi for the awesome PsiGuard-loving sig!
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